FMCU - how to Update Virtual Branch Login IDs

Update Your Logon ID For Virtual Branch & Our Mobile App

Be sure to make these necessary change to your Logon ID if you're currently using your member number, Social Security number or your email address.

  1. Log into Virtual Branch using your internet browser (Internet Explorer, Google Chrome, Safari, etc.).
  2. On the Overview screen, click on the padlock icon in the top-right corner of the screen. Click on ‘Change Logon ID’ from the menu.
  3. Input your new Logon ID in both the New Logon ID field and the Verify New Logon ID field. Click OK.
  4. Click on Self Service in the blue ribbon at the top of the screen. Click on the Mobile Money link in the Additional Services section. Click OK when the Mobile Banking screen appears.
  5. On the My Devices tab, click Go next to each device listed. You will need to confirm this deletion by clicking ‘Yes’ on the next screen for each device. Click on the ‘X’ icon (Logout) in the top-right corner to log out of Virtual Branch. If you also access your account through our mobile app, proceed to step 6.
  6. On your mobile device, tap on your First Missouri CU app.
  7. The app should ask you to input your Logon ID; input your new Logon ID.
  8. Input your Security Code when prompted.
  9. If/When asked, input the answer to one of your security questions.
  10. If/When asked, review and accept the terms and conditions.


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